A Bank of America outage is showing blanked-out account balances
Marvel and DC lose ‘SUPER HERO’ trademarks
October 14, 2024The next iPhone SE may lose the home button, add Face ID and Apple Intelligence
October 14, 2024Bank of America told customers “some accounts unavailable” on Wednesday, as many people have reported seeing zeroes instead of their account balances.
By Richard Lawler, a senior editor following news across tech, culture, policy, and entertainment. He joined The Verge in 2021 after several years covering news at Engadget. First, it was Spotify, then Verizon, then PlayStation, and now it’s apparently Bank of America’s turn to have an outage this week. Some customers reported problems accessing their bank accounts on Wednesday, with the balances showing $0 or “—-” instead of what should be there. “Some mobile and online banking clients experienced an issue accessing their accounts and balance information earlier today,” writes Bank of America media relations executive Matt Card in an email to The Verge. “These technology issues have been fully resolved. We apologize for any inconvenience.” Reports spiked just before 1PM ET on Downdetector, with posts across X and Reddit from people reporting that their account balances don’t show anything (some mentioned that the amounts they owe, however, appear to be displaying accurately). We verified this afternoon that the bank’s app was showing customers a notification that “Accounts temporarily unavailable” and that “Some accounts and/or balances are temporarily unavailable,” as reported previously by CNN. Some people have reported their accounts are working or intermittently gaining access to their information, and it’s unclear how many people have been affected. In July, Bank of America said 58 million clients use its “digital capabilities to help manage their financial lives” and that they connected a record 23.4 billion times last year. There’s no word on what might have caused the problem, but let us know if things are working for you now. Update, October 3rd: Added updated Bank of America statement. / Sign up for Verge Deals to get deals on products we’ve tested sent to your inbox weekly. The Verge is a vox media network © 2024 Vox Media, LLC. All Rights Reserved
